Effective Date: July 1, 2026 · Last Updated: July 1, 2026
Business Name: Matts Brothers Chimney
Address: 18 Natalie Way, Plymouth, MA 02360
Phone: (857) 265-7632
Email: info@matt-brother-chimney.homes
Matts Brothers Chimney ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, submit a form, contact us, request or schedule services, or opt in to receive text messages from us. By using our website, forms, services, or messaging program, you agree to the practices described here.
We may collect: Personal information you provide directly — such as your name, email address, phone or mobile number, address, and the details of a service request or appointment. Communication information — such as messages and replies you send us, support requests, and scheduling or job-related communications. Technical information — such as IP address, browser and device type, pages visited, and general usage data. SMS consent information — such as the date, time, source, and method of your opt-in, the mobile number provided, the consent disclosure shown to you, and any opt-out (STOP) or help (HELP) requests.
We use information to respond to inquiries and service requests; schedule, confirm, and update appointments; send service or job status and dispatch updates; provide customer support; send follow-ups related to a request you submitted; operate and improve our website, forms, and services; keep records of consent, communications, and opt-outs; comply with legal, regulatory, carrier, and messaging requirements; and protect our customers, systems, and services.
If you opt in, we may send appointment- and customer-care-related SMS messages, which may include appointment confirmations and reminders, scheduling updates, service/job status updates, dispatch or job-detail messages, customer-support replies, and service-request or quote follow-ups. You opt in by entering your mobile number on one of our forms and checking a separate, unchecked SMS consent checkbox. Message frequency may vary. Standard message and data rates may apply. Consent is not a condition of purchase. You may opt out anytime by replying STOP, or reply HELP for help.
We do not share or sell mobile information, text-messaging originator opt-in data, or SMS consent with third parties or affiliates for promotional or marketing purposes. We may share mobile information only with service providers as needed to deliver our SMS messages, operate our services, maintain compliance records, or comply with legal obligations.
We may share information with service providers that help us operate our website, forms, messaging, scheduling, hosting, analytics, and support; with legal or regulatory parties when required to comply with law or protect our rights; and with parties to a business transaction such as a merger or sale of assets. We do not sell your personal information.
Our website may use cookies or similar technologies to operate the site, understand usage, and improve your experience. You can adjust your browser settings to block or delete cookies, though some features may not work properly.
We retain information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, and meet legal, regulatory, carrier, and messaging requirements. SMS consent and opt-out records may be retained to demonstrate compliance and honor opt-out requests.
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may opt out of SMS messages at any time by replying STOP, and reply HELP for help. You may also contact us to update or delete certain information, subject to our legal and compliance recordkeeping requirements.
Our website and services are not intended for children under 13, and we do not knowingly collect their personal information.
Our website may link to third-party sites. We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. The effective date above reflects the latest update, and continued use after an update means you accept the revised policy.
Matts Brothers Chimney
18 Natalie Way, Plymouth, MA 02360
Phone: (857) 265-7632
Email: info@matt-brother-chimney.homes
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